FAQS
Frequently Asked Questions (FAQs)
1. General Questions
What is tshirts-online.co.uk?
tshirts-online.co.uk is a print-on-demand website where you can order high-quality, uniwue and querky t-shirts. Each order is printed individually and shipped directly to you.
Do you have a physical store?
No, we operate exclusively online, allowing us to offer a wide range of designs without the need for physical stock.
How does print-on-demand work?
When you place an order, we print your chosen design onto the t-shirt and ship it directly to you. This ensures we only produce what is needed, reducing waste.
2. Orders & Payments
How do I place an order?
Simply browse our collection, select your preferred design, choose your size and color, and complete checkout. Your order will then be printed and dispatched.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
As all items are printed on demand, we can only modify or cancel orders within 24 hours of purchase. Contact us as soon as possible if you need changes.
3. Shipping & Delivery
How long does shipping take?
OAs we ship worldwide and use different fulfilment centres around the globe. For specific times in your location please see our Shipping's Page. Typically production is a few days after ordering and delivery shortly after.
Do you ship internationally?
We ship Worldwide!
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
4. Returns & Refunds
Do you accept returns?
As each item is made to order, we only accept returns for faulty or incorrect items. If there is an issue, please contact us within 30 days of receiving your order.
What if my order arrives damaged or incorrect?
If you receive a defective or incorrect item, email us with a photo of the issue, and we will arrange a replacement or refund.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after approval.
5. Product & Sizing
What sizes do you offer?
We offer a range of sizes from Small to 5XL. A detailed size guide is available on each product page.
What materials are your t-shirts made from?
Our t-shirts are made from high-quality cotton or cotton blends, ensuring comfort and durability.
How should I care for my printed t-shirt?
Wash inside out on a gentle cycle at 30°C, avoid tumble drying, and do not iron directly on the design.
6. Contact & Support
How can I contact customer support?
You can reach us via email at info~tshirts-online.co.uk or through our contact form on the website. We aim to respond within 24 hours.
Do you offer bulk or custom orders?
Yes! If you’re interested in bulk orders or custom designs, please contact us for more details and pricing.
Where can I find updates on new designs and offers?
Follow us on social media and subscribe to our newsletter for the latest updates and promotions.
If you have any other questions not listed here, feel free to contact us!